Complaints Procedure

Effective date: 19 March 2026

Step 1: Submit Your Complaint

Email managers@tlixarenvivtorex.world with your name, contact details, and a clear summary of the issue.

Step 2: Acknowledgement

We aim to acknowledge complaints within 3 business days.

Step 3: Investigation

We review details, request supporting information where needed, and provide a response in a reasonable timeframe.

Step 4: Resolution

Where appropriate, we provide corrective actions, clarifications, or procedural updates.

Escalation

If you are not satisfied, request escalation in writing and we will perform a secondary review.